Shipping and delivery
Nothing means more to us than bringing our customers great value and service. We are proud to offer free international shipping services* that currently operate in over 185 countries and islands worldwide from our warehouses in the USA by USPS, and in China by Cainiao, ePacket, or EMS. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the world.
*There may be some locations and times of the year we are unable to provide free shipping/returns. If you happen to be from one of these locations, we will contact you.
How do you ship packages?
Packages shipped from our US warehouse are shipped through USPS. Packages from our warehouse in China will be shipped by Cainiao, ePacket, or EMS depending on the weight and size of the product.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive at your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-21 Business days |
| Canada, Europe |
10-21 Business days |
| Australia, New Zealand |
10-21 Business days |
| Asia |
10-21 Business days |
| Central & South America |
14-30 Business days |
| Africa |
14-30 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says ’no information available at the moment’
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us to better assist you.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellations
All orders can be canceled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be canceled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing).
- You receive the wrong item.
- You do not want the product you have received (but you must return the item and the item must be unused).
We do not issue the refund if:
- The order was received more than 15 days ago.
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address).
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of OnInitiative.com
You can submit a refund request by using our contact page or sending an email directly to [email protected]. Please, make sure to include your order number and any other important detail you consider, this way we can speed up your refund experience.
If you are approved for a refund, we will reimburse you no later than 14 days from the day on which we receive the returned merchandise. We will use the same means of payment as you used for the order, and you will not incur any fees for such reimbursement. For complete details about refunds/returns, please read Our Refunds and Returns Policy
Exchanges
You are entitled to exchange your order within 15 days of receiving the order. You can do so by using our contact page or sending an email directly to [email protected]. Please, make sure to include your order number and any other important detail you consider, this way we can speed up your exchange experience. For complete details, please read Our Refunds and Returns Policy.
A***i
Thanks
3***r
it’s a light weight little hand held vacuum it’d perfect size to get down in-between the seats it holds a good charge to get the job done. I recommend it it’s not extremely string but it’s perfect for the small jobs that a big vacuum can’t get into.
G***e
It works well, but the engine does not know how long it will last
I***y
Has not yet been tested
G***O
It is smaller d What I expected but if it has some strength to vacuum small places it is perfect
L***l
I have to fully charge to see the quality of the suction on this vacuum. But overall it gets the job done.
M***H
Box is a little dented. I bought this for my mother and put it together for her.
J***n
has better sucking than I expected. came fully charged. happy with product.
H***a
This mini vacuum works perfect not just for cleaning the car, I have used it on clothes and other stuff. What I don’t get how to turn it off, sometimes I press the button and it turns off, but sometimes it doesn’t, I tried to read instructions but they’re in chinese. Anyways, the product itself works, so it’s al right.
f***r
As great as for me. Ideal for vacuuming the bed and not only.
i***a
The truth is much smaller than I expected but for the price I think it is fine soon I will use and have such
C***o
it works pretty good but maybe won’t be the best for deep crevices. the brush attachment could make it better by moving the dust
Customer
The wind is not as strong as I thought, but I still got it for a good price.
Customer
Arrived quickly, matches product description and images. The box was a bit disheveled, but it fulfilled its purpose, the vacc arrived unbroken. All parts included, simple assembly, easy, lite weight good for travel. Works, and easy to clean. Thank you.
C***z
Comes with everything you need super cute, small compact about the size of my hand. It came charged. It is very powerful for the amount of money. It’s a good deal superfast delivery
l***r
Just receive this one, the suction power is a little weak, but can’t really complained because the price is cheap.
k***r
work unbelievably well,worth the price and the wait loved the item.
S***a
I liked it a lot but I am damaged but I report it and my money was reimbursed is a very responsible company thank you
O***o
I really liked this really cool🩷🩷🩷🩷
j***r
Forgot To Make A Video it Didn’t Stay on That Long I Have To Charge it Every 30 -45 Minutes
O***o
Easy to operate
Customer
The box it came in looked it was danced on but other than that works perfectly.
A***o
It’s so so delay in delivering
Customer
Beside the box been little broken, everything is inside as advertised. I have not used it yet.
E***n
Love this! It is fairly small compared to the pic & I don’t know measurements but it’s good for easy pick ups like crumbs in the car.
P***e
Its good for cleaning my pc! You can use it right away. What u see is what u get! I recommend buying it 🙂 5 days delivery very fast
M***z
I like it very much💕💕💕💕💕💕💕💕💕💕💕💕💕💕💕💕💕💕💕💕💕💕💕💕💕💕💕💕💕💕💕💕💕💕💕💕💕💕💕💕💕💕💕💕💕
C***t
its ok suction not strong
H***z
I like it, more than I expected for its price works very well.
B***t
This vacuum cleaner is nice. As soon as I took it out the box, I turned it on without even charging it, and it sucked up a little bit of hair that I had on the ground. I put it on the charger now, so hopefully it comes with the stronger suction for my car. I can’t wait to actually put this to you.
Customer
genial…. . ..
R***y
Very good where there are smokers in the cars takes out the ash well and everything down to the last detail I love
Customer
Good products for low price surprise me it’s working pretty well for a price i thought it won’t work but it’s working n m happy n i m glad i bought this product
s***r
The package itself was delivered crushed, but the product was in working condition. It’s over all, very easy to assemble and get started. It’s not recommended for an entire room, but it’s useful for corners or edges. Good buy for the price.
G***n
Its kind of low with the air but it worth it
E***z
Bought to keep in my car
S***e
Good
M***o
Petty
N***a
Quite small but ok, does do the job but not fully for cleaning
J***z
It feels good to collect well the small garbage and good material
K***s
love it wish it stayed charged a lil longer but it works well for when I need it for
A***a
Excellent Product