Shipping and delivery
Nothing means more to us than bringing our customers great value and service. We are proud to offer free international shipping services* that currently operate in over 185 countries and islands worldwide from our warehouses in the USA by USPS, and in China by Cainiao, ePacket, or EMS. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the world.
*There may be some locations and times of the year we are unable to provide free shipping/returns. If you happen to be from one of these locations, we will contact you.
How do you ship packages?
Packages shipped from our US warehouse are shipped through USPS. Packages from our warehouse in China will be shipped by Cainiao, ePacket, or EMS depending on the weight and size of the product.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive at your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-21 Business days |
| Canada, Europe |
10-21 Business days |
| Australia, New Zealand |
10-21 Business days |
| Asia |
10-21 Business days |
| Central & South America |
14-30 Business days |
| Africa |
14-30 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says ’no information available at the moment’
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us to better assist you.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellations
All orders can be canceled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be canceled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing).
- You receive the wrong item.
- You do not want the product you have received (but you must return the item and the item must be unused).
We do not issue the refund if:
- The order was received more than 15 days ago.
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address).
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of OnInitiative.com
You can submit a refund request by using our contact page or sending an email directly to [email protected]. Please, make sure to include your order number and any other important detail you consider, this way we can speed up your refund experience.
If you are approved for a refund, we will reimburse you no later than 14 days from the day on which we receive the returned merchandise. We will use the same means of payment as you used for the order, and you will not incur any fees for such reimbursement. For complete details about refunds/returns, please read Our Refunds and Returns Policy
Exchanges
You are entitled to exchange your order within 15 days of receiving the order. You can do so by using our contact page or sending an email directly to [email protected]. Please, make sure to include your order number and any other important detail you consider, this way we can speed up your exchange experience. For complete details, please read Our Refunds and Returns Policy.
L***s
Loved the hat
M***y
perfect!
A***a
Perfect! Came very well packed. Exactly what I wanted. Thanks a lot!
K***n
The store is the most awesome place where can I buy and have no doubts over its quality or condition
A***r
matches the picture in full. i’m pleased
Customer
Very good product for me
I***o
Looks good
D***d
Fast and free shipping. Thank you very much!
N***a
The hat is exactly as on picture.
M***.
Me pedi la talla de niño porque tengo la cabeza pequeña, pero me ha quedado enano, voy a pedir la de adulto a ver pero el gorro es tal cual la foto y el color ideal
S***a
with a discount was a really lovely purchase. i am sure i will order again next month
G***a
Para crianças ,ótimo tamanho. Para adolescentes ou adultos, seria bem apertado na cabeça ou nem caberia.
C***i
Item is as described and looks the same as the pictures. Thank you
s***r
Feels a bit small but it’s good quality for £1 roughly
F***a
this is a perfect choice for such a low price
A***a
recommend this ! good price and quality!
Customer
Really good
M***n
so awesome! recommend this
S***a
That’s the perfect place to find online
L***m
Such a good item for sale in a really reputable shop!
M***w
just perfect!
D***d
was just going t buy online. thanks to the shop, i made it!
V***a
good quality 🙂 well-made
E***r
Muy bien para lo que mi marido quiere
M***k
is really what I wanted. thank you!!
M***w
Good quality, fast delivery, recommend!
L***s
I love the hat thanks it’s great
M***k
Buying online has never been more satisfying. Terrific store!
S***n
absolutely true to the picture. my sibling is happier than ever 🙂
A***r
an excellent , worth the money!
T***r
bought by a friend’s reccommendation, it’s just like i expected!
N***e
thanks! liked your
R***t
the best part is free shipping, definitely. though the product itself is nice af as well
K***e
it’s safe to say exceeded my expectations
M***e
with a discount was a really lovely purchase. i am sure i will order again next month
W***m
The items are in great condition. I’m really satisfied with the product!
T***s
Won’t even compare with what is sold in other stores. This one is the best!
S***n
It’s safe to say it’s the cheapest online. The store is my hero!
Г***а
Excellent for this price! Looks stylish, comfortable, and provides excellent sun protection!
D***l
gorgeous!
A***r
I loooove it!! It has some small problems but it’s still perfectly fine! Thank you so much for such great !!
K***n
Very very fast shipping!))
S***s
The buckers hats are just as i expected
Customer
good Panama. The size fits a standard head. shrinks when washed. In general, a normal Panama hat.
А***а
Great cap for a man