Shipping and delivery
Nothing means more to us than bringing our customers great value and service. We are proud to offer free international shipping services* that currently operate in over 185 countries and islands worldwide from our warehouses in the USA by USPS, and in China by Cainiao, ePacket, or EMS. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the world.
*There may be some locations and times of the year we are unable to provide free shipping/returns. If you happen to be from one of these locations, we will contact you.
How do you ship packages?
Packages shipped from our US warehouse are shipped through USPS. Packages from our warehouse in China will be shipped by Cainiao, ePacket, or EMS depending on the weight and size of the product.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive at your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-21 Business days |
| Canada, Europe |
10-21 Business days |
| Australia, New Zealand |
10-21 Business days |
| Asia |
10-21 Business days |
| Central & South America |
14-30 Business days |
| Africa |
14-30 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says ’no information available at the moment’
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us to better assist you.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellations
All orders can be canceled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be canceled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing).
- You receive the wrong item.
- You do not want the product you have received (but you must return the item and the item must be unused).
We do not issue the refund if:
- The order was received more than 15 days ago.
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address).
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of OnInitiative.com
You can submit a refund request by using our contact page or sending an email directly to [email protected]. Please, make sure to include your order number and any other important detail you consider, this way we can speed up your refund experience.
If you are approved for a refund, we will reimburse you no later than 14 days from the day on which we receive the returned merchandise. We will use the same means of payment as you used for the order, and you will not incur any fees for such reimbursement. For complete details about refunds/returns, please read Our Refunds and Returns Policy
Exchanges
You are entitled to exchange your order within 15 days of receiving the order. You can do so by using our contact page or sending an email directly to [email protected]. Please, make sure to include your order number and any other important detail you consider, this way we can speed up your exchange experience. For complete details, please read Our Refunds and Returns Policy.
S***e
I’m a size 8-10 and it fits perfectly!
R***s
Very beautiful exactly like the picture
T***a
The skirt is just awesome! On my 42-44 villages is perfect! Thank you to the store for prompt delivery!
Customer
A good skirt, the material is slightly different from a similar pink color. Less flowing or something, not critical. If you like the color, you can order, I liked the pink more. I came fast enough.
Customer
The skirt is thin, unfortunately without lining, electrified 🙁
M***l
Stunning skirt and quality fabric arrived very quickly thanks to the service Highly recommend buying in the store
K***n
I loved the skirt, very fresh to wear in summer. Same as the photo, very good material
E***r
pequena e curta. pensei que fosse mais comprida. material normal e nao tem bainha feita.
M***a
A little too small.
Customer
A normal skirt for everyday wear. At ot-78 ob-92 the size m approached.
A***s
Love it Shorter than picture but beautiful
V***m
Delivery is fast, the product, of course, crumpled and has a smell. I hope, after washing, all the folds will accept the original appearance and the foreign smell will fly away. Seller recommend.
E***e
I recommend
B***a
Skirt perfect, served 38 Color very beautiful, and arrived super fast
S***r
pretty skirt, hybby approves
A***r
very pleased
8***r
A good skirt, steamed, looks decent, on the hips 100 cm normally sat, it should be noted that I have a thin waist (not modest of course)
E***a
Strange, but the fabric is cheaper than ordered earlier Well norms
S***a
I took other colors before. Black is the thinnest, almost glows ..
Customer
Beautiful wear
R***a
It’s beautiful it’s just a little short but all good fabric very beautiful and nose transludes
M***a
The skirt is thin compared to the similar one ordered here. My size is 44-46, fit well. On height 170 closes the knees. Processing the bottom, of course, there is no, even trimmed uneven)))
Y***a
Very pretty, good fabric.. To my measure
I***k
The skirt is charming, rich color wine, a little short, to the middle of the calf on the height of 164, oooochen narrow elastic, even on my 42-44,. 44 The waist size is maximum 44, 46 will strongly shake. Consider this moment. And so a good thing for the summer, I broke a little, I wanted to order in this color velvet, but mixed up when ordering. Got to murm. OBL in a month. With the store did not communicate, sent quickly.
E***z
It’s a skirt beauty.
H***h
Very thin, not as the last sent that was lined
N***a
Good skirt as in the photo