Shipping and delivery
Nothing means more to us than bringing our customers great value and service. We are proud to offer free international shipping services* that currently operate in over 185 countries and islands worldwide from our warehouses in the USA by USPS, and in China by Cainiao, ePacket, or EMS. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the world.
*There may be some locations and times of the year we are unable to provide free shipping/returns. If you happen to be from one of these locations, we will contact you.
How do you ship packages?
Packages shipped from our US warehouse are shipped through USPS. Packages from our warehouse in China will be shipped by Cainiao, ePacket, or EMS depending on the weight and size of the product.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive at your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-21 Business days |
| Canada, Europe |
10-21 Business days |
| Australia, New Zealand |
10-21 Business days |
| Asia |
10-21 Business days |
| Central & South America |
14-30 Business days |
| Africa |
14-30 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says ’no information available at the moment’
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us to better assist you.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellations
All orders can be canceled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be canceled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing).
- You receive the wrong item.
- You do not want the product you have received (but you must return the item and the item must be unused).
We do not issue the refund if:
- The order was received more than 15 days ago.
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address).
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of OnInitiative.com
You can submit a refund request by using our contact page or sending an email directly to [email protected]. Please, make sure to include your order number and any other important detail you consider, this way we can speed up your refund experience.
If you are approved for a refund, we will reimburse you no later than 14 days from the day on which we receive the returned merchandise. We will use the same means of payment as you used for the order, and you will not incur any fees for such reimbursement. For complete details about refunds/returns, please read Our Refunds and Returns Policy
Exchanges
You are entitled to exchange your order within 15 days of receiving the order. You can do so by using our contact page or sending an email directly to [email protected]. Please, make sure to include your order number and any other important detail you consider, this way we can speed up your exchange experience. For complete details, please read Our Refunds and Returns Policy.
R***s
Unexpectedly good quality and delivery to Mo is very fast, just over a week
C***e
I am happy with my purchase. Good material.
S***a
Such an inexpensive is great! Best webstore ever!
D***d
With such a low cost, has an excellent quality
A***r
this store offers best deals in the world i guess. gotta love the seller, it’s always fun and productive to have a chat
L***a
Very cool , I received it in good condition. Thanks to the store!
L***m
What you were looking for!!! Fast shipping! Recommend!
A***a
Pants sat perfectly! At OT 70, OB 103 L as it should
R***r
On the growth of 176 cm and on the volume M ordered the size L. I do not like to wear short… If a little from the waist to the hips to fold, then a full length is almost to the floor.
L***r
They are simply chic, the material is quality, the size M perfectly approached the height of 164 cm, waist 70, hips 92. But the color is not gray! This is a very beautiful olive shade, I’m delighted. The length is good, as I wanted.
S***a
All women of fashion Hello))) with an increase of 172 and a weight of 62 kg pants size L sat perfectly, I’m very satisfied, the store is well. The parcel arrived in 8 days
Customer
Very good quality, I wish it was slightly longer like the picture but to be fair it already is quite long. I look forward to wearing it more often.
L***a
On white pants translucent pockets, returned. But the growth of 175 village is good
V***a
cool
Customer
Ideal for 168 height and size S
B***y
is just like my pal wanted. thanks!
S***n
exceptionally great!
J***o
Not exactly as in the image, including the button, but it’s great. The quality and design is are so good, very satisfied
M***a
Everything is perfect, thank you
S***n
liked the design. totally cool!
A***a
175 cm short, otherwise good. It is a pity that they did not fit
D***k
Can surely say this store offers the cheapest price for
M***e
delivered already. thanks a bunch!
S***a
Nice pants
D***y
Pants cool, heavy flowing, processing quality, color light olive On my parameters 62ot 90 about the size XS sat perfectly, there is a stock in the length
Customer
Pants are just gorgeous!!! Quality divine! Sit perfectly. I’m mad delighted! Delivered in 2 weeks)
N***a
Cloth is dense, high-quality. The length of the height of 165 cm even slightly on the floor, with a heel or platform will be the most. Cool pants. I took the size according to the table
E***a
Super pants!!!! Quality-Fire!!!! On the growth of 164 from 70 about 92 (the stock is still large) sat down as if they were sewn on me on order. Along the length, too, perfectly fit. The fabric is heavy, dense, for autumn, it will be hot in the summer. Nothing sticks to them, they do not crumble. Come quickly. Seller respect. Recommendations. I’ll add a photo later.
H***y
nicely made!
R***t
Comfortable and excellent design
L***a
Thanks to the store! very beautiful and fast delivery! super!
O***a
The color is exquisite pistachio with a grayish tint .. Quality of tailoring, finishing of seams, accessories at altitude!!! Definitely in black I will order more! Unexpected, thank you to the store
W***r
Good quality, it’s pretty thick and looks like the pants shown on the pic. It arrived quickly as well (:
D***a
It’s very wide, Berda is very not decorated
O***a
really impressed with the quality
N***e
Super fast delivery! Product is excellent, quality very good. Recommend this store!!!
V***v
Lovely pants of chic quality, there are such black, wore half a year in perfect condition
A***a
The parcel came quickly. Track tracked. Pants liked. the right cut, the length is excellent, a little long, but it’s very good, better I will shorten a little than will be short. My height is 160., hips is 94, waist is 74. Fit perfectly. Seller good. Recommend.
V***v
Chic trousers, quality gun, very expensive look
T***s
even better than i expected!
A***r
Ordered with a nice discount, can’t be happier!
D***l
Overall great product!
M***a
Color is not the same
M***r
Although the pants fit well at the waist, I did not like how they looked on me. I was also hoping the pants would be longer.
J***a
Cool! I take it a second time. Dense, good. Recommend