Shipping and delivery
Nothing means more to us than bringing our customers great value and service. We are proud to offer free international shipping services* that currently operate in over 185 countries and islands worldwide from our warehouses in the USA by USPS, and in China by Cainiao, ePacket, or EMS. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the world.
*There may be some locations and times of the year we are unable to provide free shipping/returns. If you happen to be from one of these locations, we will contact you.
How do you ship packages?
Packages shipped from our US warehouse are shipped through USPS. Packages from our warehouse in China will be shipped by Cainiao, ePacket, or EMS depending on the weight and size of the product.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive at your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-21 Business days |
| Canada, Europe |
10-21 Business days |
| Australia, New Zealand |
10-21 Business days |
| Asia |
10-21 Business days |
| Central & South America |
14-30 Business days |
| Africa |
14-30 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says ’no information available at the moment’
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us to better assist you.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellations
All orders can be canceled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be canceled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing).
- You receive the wrong item.
- You do not want the product you have received (but you must return the item and the item must be unused).
We do not issue the refund if:
- The order was received more than 15 days ago.
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address).
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of OnInitiative.com
You can submit a refund request by using our contact page or sending an email directly to [email protected]. Please, make sure to include your order number and any other important detail you consider, this way we can speed up your refund experience.
If you are approved for a refund, we will reimburse you no later than 14 days from the day on which we receive the returned merchandise. We will use the same means of payment as you used for the order, and you will not incur any fees for such reimbursement. For complete details about refunds/returns, please read Our Refunds and Returns Policy
Exchanges
You are entitled to exchange your order within 15 days of receiving the order. You can do so by using our contact page or sending an email directly to [email protected]. Please, make sure to include your order number and any other important detail you consider, this way we can speed up your exchange experience. For complete details, please read Our Refunds and Returns Policy.
J***b
super
Y***n
Skirt fit
N***n
The skirt is good, it came a little later (it was supposed to be 21, and 24 came) took the size of Xs, but it’s big to me, so I’ll wear wear
A***a
The skirt is excellent! Not quite “trapezoid”, just below, than D. B. On a trapezoidal model. The material is dense, uniform. No smell. Threads do not stick out. All seams are quality. There are no labels, I.E. Not branded. The fittings are good. Color one in one as in the photo of the store. I advise definitely. About 104, from 73
U***r
Way better quality than I expected. Fits perfectly. I’m super happy with it! Fast delivery too, thank you!
Customer
It was fit and good then expected.
Customer
Perfect! Too pretty, as in the picture;))
S***a
Skirt super! A little jams clasp, but not problematic
8***r
Good skirt, looks quite presentable
Customer
The skirt came in 2 weeks. Fit perfectly. The material is soft, there is no smell. The store put as a gift an elastic band for hair. Thank you very much!
Customer
Just super! It came quickly, sits perfectly, sewn surprisingly very well, but the material itself is quite thin for my taste. In the package, the store put a rubber band for hair. I’ll order another one.
V***a
A good skirt for such money. I will wear it with pleasure. Tight jeans, does not shine through, does not crumple.
K***o
Narrow in the hips, hard to wear, if it can be, then everything is OK
M***z
The skirt is perfect as in the photo, but the size is not mine and that I ordered the biggest one. But I love it.
D***l
Cool skirt. The color is chained, as in the photo. Came unrealistically quickly, much earlier than was indicated. + The store put a small rubber band
Customer
Meets expectations, delivered quickly.
Customer
The store is good, helped with the choice of size. The first time I ordered and there were problems with customs, issued a dispute and the money was returned after half an hour. The second time I ordered and the parcel came somewhere in a week-and a half. The skirt corresponds to the description, the sizes are also as in the seller’s table. Quality is good, but the skirt is thin, probably can shine bright underwear
E***a
Missed with the size, a refund was issued, the money returned without problems
G***s
The skirt is fine is pretty a little fair even though I asked for a bigger size than usual but I got it to stay. The fabric is thin I thought it would be a little thicker for the price so I give it 4 stars.
R***r
The quality is very good, the delivery took less than two weeks, the purchase is satisfied
R***r
Dense material, liked
A***u
très bien
A***a
The skirt is excellent, only I calculated with the size