Shipping and delivery
Nothing means more to us than bringing our customers great value and service. We are proud to offer free international shipping services* that currently operate in over 185 countries and islands worldwide from our warehouses in the USA by USPS, and in China by Cainiao, ePacket, or EMS. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the world.
*There may be some locations and times of the year we are unable to provide free shipping/returns. If you happen to be from one of these locations, we will contact you.
How do you ship packages?
Packages shipped from our US warehouse are shipped through USPS. Packages from our warehouse in China will be shipped by Cainiao, ePacket, or EMS depending on the weight and size of the product.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive at your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-21 Business days |
| Canada, Europe |
10-21 Business days |
| Australia, New Zealand |
10-21 Business days |
| Asia |
10-21 Business days |
| Central & South America |
14-30 Business days |
| Africa |
14-30 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says ’no information available at the moment’
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us to better assist you.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellations
All orders can be canceled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be canceled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing).
- You receive the wrong item.
- You do not want the product you have received (but you must return the item and the item must be unused).
We do not issue the refund if:
- The order was received more than 15 days ago.
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address).
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of OnInitiative.com
You can submit a refund request by using our contact page or sending an email directly to [email protected]. Please, make sure to include your order number and any other important detail you consider, this way we can speed up your refund experience.
If you are approved for a refund, we will reimburse you no later than 14 days from the day on which we receive the returned merchandise. We will use the same means of payment as you used for the order, and you will not incur any fees for such reimbursement. For complete details about refunds/returns, please read Our Refunds and Returns Policy
Exchanges
You are entitled to exchange your order within 15 days of receiving the order. You can do so by using our contact page or sending an email directly to [email protected]. Please, make sure to include your order number and any other important detail you consider, this way we can speed up your exchange experience. For complete details, please read Our Refunds and Returns Policy.
L***h
Very beautiful! Fully corresponds to the description)
M***v
At first washing a lot of paint, but the color did not leave
A***A
The skirt is just fire-fire! I ordered at the request of a friend. She’s delighted. Thank you. very fast delivery
U***r
The skirt quality is unbelievable, received in 11 days (UK). I bought 2 skirts because I was worried I would need to make it a bigger size, I am a size 14 and this fit me perfectly! Didn’t need the other. Very pleased
S***a
The order was sent quickly, reached three weeks, to Krasnoyarsk. The skirt itself is sewn qualitatively, really lush, beautiful, and not expensive))) I recommend the store and will order more, only in a different color.
А***о
The skirt is beautiful and even more magnificent than I thought! In general, super and for such a price in general fire! (took for 690 rubles)
1***r
All as in the photo, delivery fast, 11 days
C***e
Fast and identical to the perfect skirt photo
L***n
Very nice, I’m happy
D***h
Good quality skirt
V***a
Very good skirt exactly as in the description and in the photo. Threads do not stick out. The elastic band does not press. 4 layers of tulle and one layer of petticoat. On height 167 cm length to the knees. Delivered quickly.
Customer
Skirt gives great volume. Has four layer tulle + krótszą lining. Definitely requires wyprasowania. I think that for women size XL can prove for ciasna waist (I I wear size L). Dimensions skirt zamieściłam for pictures. Pack dotarła to Poland within niecałych two weeks in shipment spliced-two times faster than was designated term. There was need contacting store;) Recommend
S***o
Cool skirts Fast Delivery
С***я
The product corresponds to the description. Everything is fine, the colors are juicy, I ordered two for friends.
A***r
It’s just as it looks in the picture and the color is very nice! For “shorties” (1,54 m) it is below the knee, but with some heels I think it can look great!
A***a
My order was delivered, it came in order, well packed. I recommend the product.
V***v
All arranged color and length.
R***r
I order not the first skirt, very good, voluminous.
Z***a
Skirts are just cool!! I ordered two, both perfectly seated and sewn on my conscience. Lush. Everything, as I wanted) everything corresponds to the description. They came quickly. Thank you. Recommend
Л***r
Everything is just class .. Very high quality skirt .. Ordered according to customer reviews .. Thank you .. And to the store too
Customer
Nice skirt!
E***n
The skirt is very good!!! Advise!!!
E***a
Very good product, loved❤
E***u
Very nice skirt and quality
S***o
Very classy. ordered more
B***r
Very fast delivery. The skirt is lush and looks chic. Words of gratitude to the buyer. At a height of 160 cm and under the heel covers the knee and looks amazing.
L***a
Wonderful skirts, good quality!!
2***r
Ordered 2 PCs Dusty Rose (the color is very beautiful) and mint (it is more turquoise) very cool, lush, do not shine through. With an increase of 168, the length to the knee.
T***o
Skirt chic
M***r
Good price-quality balance, I really liked it!
A***l
very cool. although every two layers of tulle are sewn together, I don’t understand why. but it makes the look I wanted and it matches with the corset I bought. I think they are a little expensive for what they are. it’s just tulle… but it’s the best price that you can find anyway. And they look cool.very fast shipping and I didn’t need to communicate with the store. everything fine.
N***s
Excellent, good quality and very beautiful.
I***a
Quickly delivered, in 2 weeks. Goods as in the photo, beautiful.
E***p
It’s a pretty skirt.. I love it
E***l
Very satisfied! Took 2 pieces for a photo shoot. But you can also go into the world in it
N***n
Very cool skirt, fully corresponds to the description and photo!)