Shipping and delivery
Nothing means more to us than bringing our customers great value and service. We are proud to offer free international shipping services* that currently operate in over 185 countries and islands worldwide from our warehouses in the USA by USPS, and in China by Cainiao, ePacket, or EMS. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the world.
*There may be some locations and times of the year we are unable to provide free shipping/returns. If you happen to be from one of these locations, we will contact you.
How do you ship packages?
Packages shipped from our US warehouse are shipped through USPS. Packages from our warehouse in China will be shipped by Cainiao, ePacket, or EMS depending on the weight and size of the product.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive at your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-21 Business days |
| Canada, Europe |
10-21 Business days |
| Australia, New Zealand |
10-21 Business days |
| Asia |
10-21 Business days |
| Central & South America |
14-30 Business days |
| Africa |
14-30 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says ’no information available at the moment’
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us to better assist you.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellations
All orders can be canceled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be canceled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing).
- You receive the wrong item.
- You do not want the product you have received (but you must return the item and the item must be unused).
We do not issue the refund if:
- The order was received more than 15 days ago.
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address).
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of OnInitiative.com
You can submit a refund request by using our contact page or sending an email directly to [email protected]. Please, make sure to include your order number and any other important detail you consider, this way we can speed up your refund experience.
If you are approved for a refund, we will reimburse you no later than 14 days from the day on which we receive the returned merchandise. We will use the same means of payment as you used for the order, and you will not incur any fees for such reimbursement. For complete details about refunds/returns, please read Our Refunds and Returns Policy
Exchanges
You are entitled to exchange your order within 15 days of receiving the order. You can do so by using our contact page or sending an email directly to [email protected]. Please, make sure to include your order number and any other important detail you consider, this way we can speed up your exchange experience. For complete details, please read Our Refunds and Returns Policy.
H***y
happy with the 🙂
M***n
preciosa falda de tul, el tul muy suave, calidad muy buena. recomiendo esta falda 100%. el envío fue muy rápido.
E***h
arrived in time. the service here is just the best.
W***m
the seller probably asks the lowest price for ever. that’s something! thanks for the service
T***s
Everything is fine, delivery fast, quality on top
T***r
The skirt is almost as in the photo. Slightly shorter and the elastic is not so neat. And so three layers of tulle look very decent-you can wear
J***j
Nice skirt and the. color I like very much, good product
Customer
hermoso total, muy suave me animaré en otros colores.
V***v
Super
Т***а
The order came earlier, very nice. The skirt is qualitatively sewn. Length to the middle of the calf (my height is 168 ) . The elastic band on the belt is comfortable. Color as in the photo. Spring, summer and autumn with the appropriate top will be super! Recommend
B***n
excellent !
A***a
It’s the lowest price for I’ve ever seen. Thank you so much!
N***e
I’ve chosen to buy online and was right! great customer service. thanks!
M***e
was as described. recommend.
L***a
It`s nice! good store!
J***r
quality of product is great! thanks a lot!
A***r
Good quality! Looks exactly as on pictures!
T***s
I guess the seller has kindly set the cheapest price for . And the quality is more than great!
A***a
certainly a good purchase
L***l
Wonderful, very high quality done!!! Recommend this shop❤& Middot;
G***y
The skirt is just as the picture, Length good and moving very
M***e
Very good , thank you
M***w
was packed carefully. loved it
R***l
got it for my cousin. no drawbacks noted!
B***y
With such a good price for I’m not surprised that it seems to be bought so often
R***l
Glad I could buy online in this webstore
M***w
I love this… arrived in really good condition! No defects! Thanks!
A***a
A good skirt made of soft tulle.
T***m
JUST PERFECT!!! Thanks!!
L***a
amazing quality of + fast delivery. my respect to the store
A***c
Nice
Customer
Great tulle skirt! Definitely on par with what’s out there, but for much cheaper.
C***s
is an awesome product at its finest
F***a
So cool!
K***y
it’s really resonably priced, and the store offers a great service.
5***r
Skirt super! Seller ponktoten
R***t
Fast delivery
S***a
Отличная юбка, размер подходит на российский 48-52, описание соответствует, я довольна! Воздушная, лёгкая,Стильная!рекомендую! Длинная. Отличная цена!!!
Y***n
The skirt is excellent, the color is beautiful. I attach a photo of color on street lighting. Length with elastic band about 97 cm. The mesh is a bit harsh, not rigid and not soft, slightly tougher than soft. One layer of lining and two layers of mesh are not lush as a lining and another top layer is already lush. My height is 172.
A***n
came quite fast. Love it!
M***e
can’t wait to try my new . looks promising
E***a
Very beautiful skirt
M***a
Skirt as in the photo. Color and size is what you need. I’m delighted. Came for 2 weeks in the Sverdlovsk region
I***a
This is my love))) on the ot-76cm elastic band is free, wide, does not press. The color is very gentle, 2 layers + podyubnik, lush, does not shine through. The only thing, on my height 167 cm, is that it is long on the ankle-I will cut it. I ordered a similar skirt from taffeta on valbberis, only in white-the quality is much worse. With the store did not communicate, sent quickly, thank you for the quality goods!!!
A***B
Delivery 2 weeks. Very beautiful thing, excellent quality. I order not the first time.
M***a
Thanks for fast shipping! The is better than I expected!
U***r
Super. 90х63х82-my parameters. 3 layers mesh + lining
A***a
Skirt super for this money!
D***d
The skirt came whole and this pleases as the outer layer is very thin and can break even in the washing machine.
R***t
Such a low cost is a good buy, i liked the store a lot
L***m
The store was very friendly and professional!! The was all exactly as described, the quality was excellent! Shipping was very fast! I highly recommend this shop, I will definitely buy again! Thank you so much!
D***d
Couldn’t find a anywhere but in this store. Nice job!
S***g
Beautiful! I’m impressed with the quality – I wasn’t expecting much but it is very well made, tidy stitching and overlocking, no loose threads. Made to a high standard. I’m a NZ size 8 and this fits perfectly.
V***m
The skirt is cool, lush. Fast delivery. i’m 158, I’m up to the floor.