Shipping and delivery
Nothing means more to us than bringing our customers great value and service. We are proud to offer free international shipping services* that currently operate in over 185 countries and islands worldwide from our warehouses in the USA by USPS, and in China by Cainiao, ePacket, or EMS. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the world.
*There may be some locations and times of the year we are unable to provide free shipping/returns. If you happen to be from one of these locations, we will contact you.
How do you ship packages?
Packages shipped from our US warehouse are shipped through USPS. Packages from our warehouse in China will be shipped by Cainiao, ePacket, or EMS depending on the weight and size of the product.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive at your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-21 Business days |
| Canada, Europe |
10-21 Business days |
| Australia, New Zealand |
10-21 Business days |
| Asia |
10-21 Business days |
| Central & South America |
14-30 Business days |
| Africa |
14-30 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says ’no information available at the moment’
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us to better assist you.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellations
All orders can be canceled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be canceled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing).
- You receive the wrong item.
- You do not want the product you have received (but you must return the item and the item must be unused).
We do not issue the refund if:
- The order was received more than 15 days ago.
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address).
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of OnInitiative.com
You can submit a refund request by using our contact page or sending an email directly to [email protected]. Please, make sure to include your order number and any other important detail you consider, this way we can speed up your refund experience.
If you are approved for a refund, we will reimburse you no later than 14 days from the day on which we receive the returned merchandise. We will use the same means of payment as you used for the order, and you will not incur any fees for such reimbursement. For complete details about refunds/returns, please read Our Refunds and Returns Policy
Exchanges
You are entitled to exchange your order within 15 days of receiving the order. You can do so by using our contact page or sending an email directly to [email protected]. Please, make sure to include your order number and any other important detail you consider, this way we can speed up your exchange experience. For complete details, please read Our Refunds and Returns Policy.
S***a
Scarf chic, very good quality, warm, fluffy, beautiful, large. Thank you.
E***r
Beautiful as shown
S***a
quality as expected. i surely reccommend
A***a
JUST PERFECT!!! Thanks!!
E***n
Pretty good , surprised it came so fast thx
M***t
Magnifique écharpe avec de très jolies couleurs.
L***m
Buying from this store has exceeded all my expectations. Thanks for !
B***y
arrived without defects. Thanks for secure packaging. I give you a 5 stars.
A***a
Scarf full of delight, on me only from the package, I will steam. Pleasant, not prickly, on the jacket pile does not hold, but Cotton will definitely stick. No smell, big enough, but I would like to twice as much wider) much better and cheaper than all these reserved, Cropp, Terranova, etc.
V***o
Very soft and warm – love it.
S***n
Given that such an inexpensive is quite a rarity, here’s my endless gratitude to the seller.
M***n
Very warm, a soft touch, just like the description. The shipment was fast arrived within the expected deadline. Seller recommended.
Customer
stunning colours!!! warm and soft. would definitely buy again.
R***t
is perfect! I luv it!
K***a
Warm and beautiful))
M***a
very good! Thank you!
N***a
Chic scarf, bright beautiful colors. Universal color, quality at altitudes
J***s
Very soft. Width 37 cm. Has arrived super fast
M***k
Low priced is what i was looking for, great store!
Customer
The scarf is very large, but light, warm and looks quite presentable.
V***b
Just like it looks in the picture. And the shipment was fast.
S***a
Store A++++
R***t
totally worth its price
A***a
Buying from this shop is one of my favourite experiences of online purchases. the seller is great, can’t deny!
Customer
Very happy with the article, very nice and very soft. Received very soon. Highly recommended.
Customer
Thank you very much!!!!!!!!!
S***n
it’s not a challenge anymore to think where can i buy . this store has everything i need
N***e
Perfect! This in good condition and it is very cool
J***a
Super, super soft and nice. The shipment took 15 days. Let go of some hair, we’ll see after you wash it. It’s long. The colors are very vibrant.
A***e
This is a really inexpensive , the store offers are great
A***a
Perfect. I will buy more
F***k
Come clean, very good protection, 5 *. Arrived in 2 weeks
J***a
Very beautiful! Arrived well packed and protected. Thanks!
K***n
For such a low cost, is great. Thanks to the seller!
S***e
the material and overall quality of is nice, thanks!
W***m
For any budget is a good choice
B***n
Great quality! Recommend to everybody… Thanks!
A***e
I decided to compare with similar offers and soon found out it’s the best possible alternative
B***n
Great processing time, no complaints! Highly recommended!!
M***y
super ! not that expensive but the quality really good!
M***a
How long have I waited for him! (In fact, not long-I ordered 11.11, I came to the Mail number 26.11, that is, a little more than two weeks) I really wanted to get it warm :))) I love it))
K***e
super made
M***a
A low cost is a perfect purchase. I am glad I managed to find such a good value for money
M***w
Nice product and quality, looks really amazing!
F***e
The purchase arrived really fast! And it was accurate! Thank u friend
Customer
warm beetje smal maar lekker lang prikt een beetje maar na een nacht in de vriezer is dat over en dan heerlijk warm om mijn nekje
Customer
Beautiful, fluffy scarf as pictured, would buy again, thank you!
R***l
is good. I really like it.
M***e
ordered as a present at first, but liked so much that left it for my own use 😀
T***m
ordered a new recently – i’ve bought it before already, but liked it lots and decided to go for it again
R***r
Very soft and long scarf, purchase is satisfied. Bought for 511r with a coupon, the order came in 4 weeks
S***a
Scarves in Ukraine came for three weeks. Their softness, comfort, extraordinary comfort and mimishness can not be passed by words! The length is visible from the previous photo of buyers. Colors match the declared. Took for 179 UAH.
A***r
It took 12 days to arrive, the vibrant colors.
Customer
A monster scarf, in no need of a penny cat. I took it once, knocked it home and my mother took it away, and I also took it for 2 potim, it was matched
A***i
The best scarf I ‘ve ever had! Very beautiful, as in the photo, long, as I wanted, very warm and pleasant to the touch. For such a price is generally excellent!
A***S
Very soft and warm scarf! I’m delighted))) wide and long, just below the knees) the touch is very pleasant and soft material. The colors are bright, beautiful, suitable for different versions of outerwear. I was afraid that this coloring will be too dark, but no) I’m very happy)))