Shipping and delivery
Nothing means more to us than bringing our customers great value and service. We are proud to offer free international shipping services* that currently operate in over 185 countries and islands worldwide from our warehouses in the USA by USPS, and in China by Cainiao, ePacket, or EMS. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the world.
*There may be some locations and times of the year we are unable to provide free shipping/returns. If you happen to be from one of these locations, we will contact you.
How do you ship packages?
Packages shipped from our US warehouse are shipped through USPS. Packages from our warehouse in China will be shipped by Cainiao, ePacket, or EMS depending on the weight and size of the product.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive at your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-21 Business days |
| Canada, Europe |
10-21 Business days |
| Australia, New Zealand |
10-21 Business days |
| Asia |
10-21 Business days |
| Central & South America |
14-30 Business days |
| Africa |
14-30 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says ’no information available at the moment’
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us to better assist you.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellations
All orders can be canceled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be canceled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing).
- You receive the wrong item.
- You do not want the product you have received (but you must return the item and the item must be unused).
We do not issue the refund if:
- The order was received more than 15 days ago.
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address).
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of OnInitiative.com
You can submit a refund request by using our contact page or sending an email directly to [email protected]. Please, make sure to include your order number and any other important detail you consider, this way we can speed up your refund experience.
If you are approved for a refund, we will reimburse you no later than 14 days from the day on which we receive the returned merchandise. We will use the same means of payment as you used for the order, and you will not incur any fees for such reimbursement. For complete details about refunds/returns, please read Our Refunds and Returns Policy
Exchanges
You are entitled to exchange your order within 15 days of receiving the order. You can do so by using our contact page or sending an email directly to [email protected]. Please, make sure to include your order number and any other important detail you consider, this way we can speed up your exchange experience. For complete details, please read Our Refunds and Returns Policy.
A***i
The outfit is cute . I opted for a larger size and glad I did. Looks very cute.
a***r
Beautiful complete and the size is perfect for an S iT. Quick dispatch thanks
A***a
Very nice set and good quality
Customer
Equal to the photo, the short slightly short, if you have pompi maybe you will go up something but it is very beautiful and comfortable.
k***k
Two enemies of the suit. The shirt is wide, the sleeve of descent to the middle of the hand. Shorts were good, the bank was sewn not in the center, but in a zbok ((fabric of the prospvich, synthetics.
Customer
You can give me
s***e
Love this item looks exactly like the pictures and amazing quality
R***s
Gorgeous outfit. I read the shorts where small so I panicked a bit. They aren’t they fit perfect. I am usually a size 10 uk
A***t
The great set is already bought one time I recommend it warmly The great set is already bought one time I recommend it warmly The great set is already bought one time I recommend it warmly
Customer
Came very quickly and good quality . Very small fit so size up
E***w
Very beautiful and good quality
Customer
Hermoso
A***t
Beautiful set of blue I would like to recommend to every summer Beautiful set of blue I would like to recommend to every summer
G***D
Similar to the photos and it’s a good dupe of the whole zara
F***b
He size super good, dupe perfection would really say a Zara article
U***o
Bomb costume😎🖤
Customer
Good quality I love the product
Customer
Nice product
Customer
Looks the same as the picture and is a very nice material
М***к
The product is Duye shvidko. The suit is good, the trishki yask Kir Chim in the photo, ale super. Recommend
T***m
Love this outfit cant wait to wear it
r***n
I usually wear a size uk 8(small).. I got medium in this although the top fits like a medium the shorts are a small fit they fit like an xs/s. So I recommend to size up . Other than that I love it . Shipped right away and took 5 days to come to Dubai
Customer
Beautiful 2 peice baby blue set fits perfect size small on a 8uk shorts are a little bit tight Tho s
O***h
The suit is super light, I took the same on the rozmir, but in the vidziv they wrote little shorts, I did not regret it!
Customer
I loved it. If it is transparent but looks very asterick, it is slim ideal to use in hot season.
Customer
I am totally satisfied with the purchase of jewelry on this page this excellent quality and the most affordable prices
B***e
Big shirt, same photo
Customer
Coordinated as per the photo, fabric good, it’s comfortable so I recommend taking your size.
Customer
Exactly like the picture just small size I do a 36 I took M and it’s perfect if you want to oversize prenner size in plus
Customer
The quality is the best highly recommended I loved and the fabric is very good for the price of the item! 10/10
j***j
Amazing quality and design m. Fast shipping
E***g
Absolutely beautiful, fits perfectly is very flattering and light and just so perfect for day to day or even could dress it up
C***p
It is nice, the short shorts and the camis go big so you must be careful when asking since it does not work on all bodies
w***r
amazing love it looks so nice on
Customer
The shirt is very big and the short is very small, but the quality is good and it is very beautiful
v***a
The fabric is fine, for the price, the short is smaller than the blouse.
N***a
Very cute small running pants
U***o
This is fabulous !! Lovely suit great quality, size perfect , so trendy !