Shipping and delivery
Nothing means more to us than bringing our customers great value and service. We are proud to offer free international shipping services* that currently operate in over 185 countries and islands worldwide from our warehouses in the USA by USPS, and in China by Cainiao, ePacket, or EMS. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the world.
*There may be some locations and times of the year we are unable to provide free shipping/returns. If you happen to be from one of these locations, we will contact you.
How do you ship packages?
Packages shipped from our US warehouse are shipped through USPS. Packages from our warehouse in China will be shipped by Cainiao, ePacket, or EMS depending on the weight and size of the product.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive at your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-21 Business days |
| Canada, Europe |
10-21 Business days |
| Australia, New Zealand |
10-21 Business days |
| Asia |
10-21 Business days |
| Central & South America |
14-30 Business days |
| Africa |
14-30 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says ’no information available at the moment’
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us to better assist you.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellations
All orders can be canceled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be canceled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing).
- You receive the wrong item.
- You do not want the product you have received (but you must return the item and the item must be unused).
We do not issue the refund if:
- The order was received more than 15 days ago.
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address).
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of OnInitiative.com
You can submit a refund request by using our contact page or sending an email directly to [email protected]. Please, make sure to include your order number and any other important detail you consider, this way we can speed up your refund experience.
If you are approved for a refund, we will reimburse you no later than 14 days from the day on which we receive the returned merchandise. We will use the same means of payment as you used for the order, and you will not incur any fees for such reimbursement. For complete details about refunds/returns, please read Our Refunds and Returns Policy
Exchanges
You are entitled to exchange your order within 15 days of receiving the order. You can do so by using our contact page or sending an email directly to [email protected]. Please, make sure to include your order number and any other important detail you consider, this way we can speed up your exchange experience. For complete details, please read Our Refunds and Returns Policy.
3***r
This set looks really cool together! Love them very much
H***m
very good and arrived on time. Thank you!
S***v
At 187 and 90 came super quality good
V***k
Its ok!!
M***a
Pants are great! Recommend salesman❤️
K***o
In the wildest delighted with the store, the quality of its goods and the speed of delivery! Things were chosen on dimensional grids, everything sits on the husband is wonderful, completely looks like in the photo of the store. Material-cotton and cotton with linen, and because the touch is very pleasant and even on a hot day is pleasant! Thank you! I love your store!!!
J***o
I’m 180 and I weigh 76 kilos, they’re fine.
N***s
Excellent. Thank you very much
E***e
Super quality. Cordial recommend
B***o
Good arrived quite quickly and good follow-up. Article completely conforms to the description. Size L suitable, 174cm 74 kilos. Seller to recommend and serious.
Y***a
Stylish, pleasant cargo pants, slightly stretch, in the hips are free, the bottom is very much narrowed. On the hips 100, height 176 is excellent. SPB. There was an order for a long time.
M***n
Delivery is fast, 11 days in Lipetsk for a post-date. The joggers are very good, this is not the first time I order pants from this store in this store… Always remained satisfied. 6 everything is high quality, the seams are all smooth, the threads do not stick out anywhere… The fabric is very nice, really Cotton… In general I recommend! The track was tracked in full, there was no need to communicate with the seller… Seller Thank you
Customer
The order was sent on the 11th day, the parcel came on the 18th, the track was tracked. The store answers, but in size is not oriented advised to take XL, but I already bought early in this store XL and they turned out to be small. Excellent quality tights, the fabric is not very dense on early autumn and late spring, I took for home) I recommend!
E***i
Cool quality, fast delivery! I will still order! Recommend!
A***v
Delivery to Cheboksary in 2 weeks, pants chic, for height 164 size 30 most that, for someone may seem short, take a larger size.
S***o
Quality is excellent
M***z
Excellent pants at an excellent price!