Shipping and delivery
Nothing means more to us than bringing our customers great value and service. We are proud to offer free international shipping services* that currently operate in over 185 countries and islands worldwide from our warehouses in the USA by USPS, and in China by Cainiao, ePacket, or EMS. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the world.
*There may be some locations and times of the year we are unable to provide free shipping/returns. If you happen to be from one of these locations, we will contact you.
How do you ship packages?
Packages shipped from our US warehouse are shipped through USPS. Packages from our warehouse in China will be shipped by Cainiao, ePacket, or EMS depending on the weight and size of the product.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive at your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-21 Business days |
| Canada, Europe |
10-21 Business days |
| Australia, New Zealand |
10-21 Business days |
| Asia |
10-21 Business days |
| Central & South America |
14-30 Business days |
| Africa |
14-30 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says ’no information available at the moment’
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us to better assist you.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellations
All orders can be canceled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be canceled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing).
- You receive the wrong item.
- You do not want the product you have received (but you must return the item and the item must be unused).
We do not issue the refund if:
- The order was received more than 15 days ago.
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address).
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of OnInitiative.com
You can submit a refund request by using our contact page or sending an email directly to [email protected]. Please, make sure to include your order number and any other important detail you consider, this way we can speed up your refund experience.
If you are approved for a refund, we will reimburse you no later than 14 days from the day on which we receive the returned merchandise. We will use the same means of payment as you used for the order, and you will not incur any fees for such reimbursement. For complete details about refunds/returns, please read Our Refunds and Returns Policy
Exchanges
You are entitled to exchange your order within 15 days of receiving the order. You can do so by using our contact page or sending an email directly to [email protected]. Please, make sure to include your order number and any other important detail you consider, this way we can speed up your exchange experience. For complete details, please read Our Refunds and Returns Policy.
Customer
We order pants 3 times. The first two raza-2 years ago, the trousers served well all this time, now they have already begun to wipe out, so they ordered new ones. This time the fabric is thinner, more suitable for summer. Threads, of course, stick out (but what did you want from trousers with Ali for 1425?). In general, the order is satisfied, because in us such trousers are in principle difficult to find.
A***a
Excellent quality as usual.
V***v
In general, good pants. With dimensions incomprehensible only. I ordered my 36 size, such as I wear for many years. It turned out to be small, it’s good that it was to give to whom. I ordered the second pants already 38 sizes (this is not my size). Well, the second pants turned out somewhere near, but still slightly short and sit a little uncomfortable. In the waist is free that without a belt fall off. And in general, they fetter movements. It’s not clear. I have a standard physique. Any other military suits or jeans sit perfectly. In general, the quality is good.
I***o
super
S***v
Very fast delivery. I buy for the third time like the quality
A***o
As always. All right size 32 corresponds to a 42 European. In my case I’m 1.65 and I don’t have to go up the hem I’m perfect. Clothing is not the best but for that price it is acceptable and to work they are quite resilient.
S***z
Weight 81 kg height 170 cm waist 99 cm hip 99 cm In size, everything came up perfectly, so as not to sit down
V***U
All right, thank you very much
R***l
Quality keeps as good as always
A***n
У этих ребят уже не впервые заказываю, всё отлично.
A***v
The second time I order, the second time passed with the size. 36 is very large, 32 is very small.
М***ч
Russia, Perm arrived in 14 days. visually everything corresponds to the description. I order constantly, everything is fine.
C***b
buena calidad aunk grandes tenía que haber cogido otra talla más pequeña
A***n
Pants are good but a little big.
D***k
Nice pants. At its height 175 weight 85 take 36 size (already second)
V***n
Nice pants! This time we got sewn neatly! And the color is dark gray. On the Russian 34 size-order 36!
Customer
As I was hoping.
N***a
Great product, t44 corresponds to my corpulence 1.88 113kg
A***V
Threads stick out. at a price is normal.
A***n
Nice pants
T***r
Los pantalones son muy comodos , gracias , la talla vino bien , comprare mas veces .