Shipping and delivery
Nothing means more to us than bringing our customers great value and service. We are proud to offer free international shipping services* that currently operate in over 185 countries and islands worldwide from our warehouses in the USA by USPS, and in China by Cainiao, ePacket, or EMS. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the world.
*There may be some locations and times of the year we are unable to provide free shipping/returns. If you happen to be from one of these locations, we will contact you.
How do you ship packages?
Packages shipped from our US warehouse are shipped through USPS. Packages from our warehouse in China will be shipped by Cainiao, ePacket, or EMS depending on the weight and size of the product.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive at your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-21 Business days |
| Canada, Europe |
10-21 Business days |
| Australia, New Zealand |
10-21 Business days |
| Asia |
10-21 Business days |
| Central & South America |
14-30 Business days |
| Africa |
14-30 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says ’no information available at the moment’
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us to better assist you.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellations
All orders can be canceled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be canceled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing).
- You receive the wrong item.
- You do not want the product you have received (but you must return the item and the item must be unused).
We do not issue the refund if:
- The order was received more than 15 days ago.
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address).
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of OnInitiative.com
You can submit a refund request by using our contact page or sending an email directly to [email protected]. Please, make sure to include your order number and any other important detail you consider, this way we can speed up your refund experience.
If you are approved for a refund, we will reimburse you no later than 14 days from the day on which we receive the returned merchandise. We will use the same means of payment as you used for the order, and you will not incur any fees for such reimbursement. For complete details about refunds/returns, please read Our Refunds and Returns Policy
Exchanges
You are entitled to exchange your order within 15 days of receiving the order. You can do so by using our contact page or sending an email directly to [email protected]. Please, make sure to include your order number and any other important detail you consider, this way we can speed up your exchange experience. For complete details, please read Our Refunds and Returns Policy.
I***a
The parcel went to Stavropol territory 22 days, quickly. But it took another week to get it, but it’s not the store’s fault. Delivery was decorated for 5ku, and there was a parcel in the mail. pants for height 180 (Took XL) can be more, straight. Quality synthetics, with fleece (not fur straight, but insulated thing), seams are good and all in principle liked my teenager
S***c
Great! The matter is really good
Customer
The trousers are beautiful and soft, it was the first time I bought clothing and I was afraid of getting wrong as they are Asian sizes…lastly fortunately I got them: Perfect M for 158cm x 55/60kg Perfect XL at a maximum of 178cm x 69kg (the XXL would also have been correct)
P***p
Corresponds as described
J***r
I find it more yellow than beige but it passes
E***r
Size adjusted to description. Very warm
Customer
Quickly delivered. The quality seems to be normal, the threads do not stick out.
Customer
Excellent
Customer
178cm-75kg normally use m, i bought size l, it fits but i thing i should have bought xl. Average quality, just not very thick polyester with a not too smooth finish.
G***m
Everything is fine, but thin.
Customer
Thank you very much to the store. The pantalon/diver sent is as I requested. I recommend to this store for punctuality and information received. I am very satisfied with the order. Next I’ll ask them for another one.
Customer
Flexible and with good pockets for mobile phones, etc.
A***a
Warm, pleasant pants. They arrived very quickly. I recommend 😊
V***a
Normal pants price-quality. Material crossed cheap. In the cool autumn and slush walk normally. On height 160 and size 44 sat well, nowhere pressure. The elastic band is soft, it will go to ladies with a tummy. The height above 10 cm will already be shot. To walk with the dog/take the child to the garden norms option, on the way out probably not. The color is brighter than in the store’s photo. real color is PHOTO 3
E***s
Very comfortable, warm, and tight, I would buy it again, since its price is very suitable for the product they sell.
D***e
perfectly. Thank you store 5 *****
B***a
Arrived before the deadline, very good, heats up well, size ok, but the black fabric seems to be more resistant on the outside, but if you maintain the care, it’s worth it…
T***a
The size is good. The quality is wonderful! Thanks to the seller and manufacturer.
Customer
Recommended to take one more size. I have to change it for one size more but the quality is great and the store takes over the return label
Customer
Pantaloni OK, ma misura piccola rispetto alla taglia. Meglio richiedere una taglia maggiore.
A***e
Normal, warm, but the wind is certainly afraid
B***m
Delivered quickly for Belgium… amazing .. and the perfect package
V***e
Super comfy material, good size
F***r
beautiful good size pretty color.
u***i
Finally
N***r
The pants arrived neatly, nice color and nice fit.