Shipping and delivery
Nothing means more to us than bringing our customers great value and service. We are proud to offer free international shipping services* that currently operate in over 185 countries and islands worldwide from our warehouses in the USA by USPS, and in China by Cainiao, ePacket, or EMS. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the world.
*There may be some locations and times of the year we are unable to provide free shipping/returns. If you happen to be from one of these locations, we will contact you.
How do you ship packages?
Packages shipped from our US warehouse are shipped through USPS. Packages from our warehouse in China will be shipped by Cainiao, ePacket, or EMS depending on the weight and size of the product.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive at your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-21 Business days |
| Canada, Europe |
10-21 Business days |
| Australia, New Zealand |
10-21 Business days |
| Asia |
10-21 Business days |
| Central & South America |
14-30 Business days |
| Africa |
14-30 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says ’no information available at the moment’
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us to better assist you.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellations
All orders can be canceled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be canceled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing).
- You receive the wrong item.
- You do not want the product you have received (but you must return the item and the item must be unused).
We do not issue the refund if:
- The order was received more than 15 days ago.
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address).
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of OnInitiative.com
You can submit a refund request by using our contact page or sending an email directly to [email protected]. Please, make sure to include your order number and any other important detail you consider, this way we can speed up your refund experience.
If you are approved for a refund, we will reimburse you no later than 14 days from the day on which we receive the returned merchandise. We will use the same means of payment as you used for the order, and you will not incur any fees for such reimbursement. For complete details about refunds/returns, please read Our Refunds and Returns Policy
Exchanges
You are entitled to exchange your order within 15 days of receiving the order. You can do so by using our contact page or sending an email directly to [email protected]. Please, make sure to include your order number and any other important detail you consider, this way we can speed up your exchange experience. For complete details, please read Our Refunds and Returns Policy.
J***n
loke fine
I***a
The locket is heavy and beautiful, but it would be nice if there was a small magnet to hold it closed
F***n
I had bought this for my niece and she loved it. Now she doesn’t wear it like a necklace but attached it to her charm bracelet. But on photo below it is still a neckalace))) Because I took this photo when it just arrived. I like the necklace more than bracelet but anyway it is her choice.
C***r
Awesome product! I bought this for my boyfriend’s birthday. We have a story that connects with this phrase. I was so happy when accidentaly noticed this necklace in this store. The delivery was fast and I received it before his bday. It arrived so quick with a perfect little box. The white box looks elegant. The necklace is very beautiful. He loved this gift
C***r
everything is perfect and I love this necklace
B***j
Nice pendant in nice box 🙂 recommend
A***t
It’s a tad bigger than expected. It’s well made and looks good, but I do not recomment this one for a small/little woman.
M***y
adorable!
L***T
This is a nice necklace my girlfriend absolutely loved it. Only downside is it is a bit bulky and there is nothing to hold it closed so it starts to open from time to time. But I would definitely recommend it. It is a nice piece of jewelry overall.
E***A
I just love this necklace! A unique design and extrodinary detail!
E***a
I got this for my daughter to just remind her how I feel about her. This is costume jewelry, and the price reflects that. My daughter’s smile reflects so much more. I use to sing this song to her when she was a baby (now 26). I loved it I love this necklace. My sister saw it and asked me if I could get her one for her bday. It looks so gooooood! Worth every cent!
M***m
When my mom passed my 11 year old and her always sang You Are My Sunshine to each other, sadly she passed ON Valentines day too, (2 years ago), this year for valentines day I got this for her as a sort of make you smile on a day we no longer look at as a special fun day in this house with her passing.
It sure did make her smile, and we sing this song around the house often, she loves it 🙂
The item itself is pretty nice in hand, the chain we may have to replace down the road but it was worth the memories it’s brought back just to see her open it and read it 🙂
C***n
Its pretty much as I expected it to be. For me its more about the sentiment but the quality is very nice and it arrived quickly.I gave this to my granddaughter who is 8 years old
She absolutely loves it 😍 thank you
C***.
Such a beautiful necklace.
C***a
The earrings are pretty the same as in the photo!
O***n
The pictures don’t do justice to how cute this necklace is! It comes with earrings and a cute paper sunflower. My daughter has always loved sunflowers and she loved this necklace. And it opens with “You are my sunshine” engraved on the inside of the charm. Loved it!!!
A***z
The quality expected for that price.
P***s
3 I am wearing it but a little disappointed.
A***i
My wife loves sunflowers, so this was the perfect gift to give to her, as it goes with anything! Plus the message when you open it up, is something that she can love for a long time, knowing it came from me!
L***a
Is super beautiful and arrived fast, very worth.
A***o
delivered very fast , and amazing service came in a good condition
C***r
Goregeous!
P***r
It arrived well condition and very fast!
I***n
was larger than I had thought it would be. Daughter did like it though so all in all a good purchase
S***s
I bought this for my girlfriend and she loved the sentiment. Only thing I personally dislike about it is how it tangles. Maybe they should try a small latch to hold the two halves of the sunflower together. Or maybe even have them open by a hinge. Either way, if they were connected and could open I’d give it 5 stars.
E***a
Insanely happy with the purchase! The pendant is beautiful, came quickly. I recommend!
J***r
Larger than expected.
L***Y
very good thank you!!!
B***r
This was exactly like the picture. Bigger then I expected but the picture did not have a reference for size.
C***r
Beautiful necklace
M***m
Beautiful! I am very satisfied!
U***r
Good product! Received it a little late but once I finally got it I was really happy with it!
A***b
Beautiful! Even nicer than the pictures!
I***b
Very happy with purchase of this necklace is for my teenage daughter for Valentine’s Day. And I just so happen to match it up in a separate order with a nice sunflower ring. The quality of this necklace is amazing ❤️
A***q
The necklace is as pictured online however it slightly bigger than I had anticipated
The pendent is approximately the size of a quarter.
M***g
absolutely beautiful with extremely fast shipping! Have reordered twice!
M***z
Perfect +++++
J***x
The product reached my hand in 13 days
W***b
Gave this to my mom for Mother’s Day. She absolutely loved it as it is a reminder of her mother who loved both sunflowers and the song you are my sunshine. It is very cute but does seem a little delicate which shouldn’t be a big issue.
Y***b
This is a nice small necklace pendant.
K**n
Bought for my daughter and she wears it all the time.
I***v
Okay so I got it as a gift for someone, and I have to say, I expected it to be like this cheap necklace, but it is really solid with some weight to it. Exceeded my expectations. My only critique, which is very small, I wish the flower had a magnet that kept it closed. Other than that, very good product
O***x
I love it! It’s so adorable! I can’t wait to give it to my granddaughter for Christmas! She is my sunshine! Age 5
K***y
Really beautiful necklace!! I’m really happy with my purchase
N***N
Beautiful piece. Simple. The piece with the words comes out it’s like a token. I got it for a gift for a teacher that has done so much for my son. Wouldn’t shower with it.
S***S
cute & affordable
D***r
I got this for my daughter to just remind her how I feel about her. This is costume jewelry, and the price reflects that. My daughter’s smile reflects so much more. Worth every cent!
M***z
I was surprised at the quality of the product, it’s 3 B; Well, nice and cheap.
Customer
Very elegant and a sturdy piece of jewelry. Package arrived on time and in great condition.
E***c
It is accurate to images, the price quality ratio is very good