Shipping and delivery
Nothing means more to us than bringing our customers great value and service. We are proud to offer free international shipping services* that currently operate in over 185 countries and islands worldwide from our warehouses in the USA by USPS, and in China by Cainiao, ePacket, or EMS. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the world.
*There may be some locations and times of the year we are unable to provide free shipping/returns. If you happen to be from one of these locations, we will contact you.
How do you ship packages?
Packages shipped from our US warehouse are shipped through USPS. Packages from our warehouse in China will be shipped by Cainiao, ePacket, or EMS depending on the weight and size of the product.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive at your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-21 Business days |
| Canada, Europe |
10-21 Business days |
| Australia, New Zealand |
10-21 Business days |
| Asia |
10-21 Business days |
| Central & South America |
14-30 Business days |
| Africa |
14-30 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says ’no information available at the moment’
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us to better assist you.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellations
All orders can be canceled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be canceled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing).
- You receive the wrong item.
- You do not want the product you have received (but you must return the item and the item must be unused).
We do not issue the refund if:
- The order was received more than 15 days ago.
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address).
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of OnInitiative.com
You can submit a refund request by using our contact page or sending an email directly to [email protected]. Please, make sure to include your order number and any other important detail you consider, this way we can speed up your refund experience.
If you are approved for a refund, we will reimburse you no later than 14 days from the day on which we receive the returned merchandise. We will use the same means of payment as you used for the order, and you will not incur any fees for such reimbursement. For complete details about refunds/returns, please read Our Refunds and Returns Policy
Exchanges
You are entitled to exchange your order within 15 days of receiving the order. You can do so by using our contact page or sending an email directly to [email protected]. Please, make sure to include your order number and any other important detail you consider, this way we can speed up your exchange experience. For complete details, please read Our Refunds and Returns Policy.
E***r
Tip Top the goods, 13tage delivery time
R***n
very good service
Customer
Very good quality I recommend. I use it for the freezer
V***a
I bought on sale, was delighted with the quality
T***s
Excellent quality. Product just as described. Good work!
A***r
Love the . Thank you very much!!
B***y
That can be cosidered a really inexpensive in comparison to other offers. Thanks to the seller!
R***l
This inexpensive turned out a really great solution for me
M***a
As I can judge from my experience, the quality of is more than satisfactory
M***e
I strongly believe that the best online is available in this very shop. I seriously tried looking it up elsewhere, but failed
W***m
The store is just the best. thanks for
A***r
looks damn cool!! LOVE IT! thanks to store!
D***d
The store offers the cheapest price for . awesome deal!
A***n
even better than the similar one i almost bought offline!
R***e
Good
D***d
the delivery was very fast, faster than expected, very good! Very pleased with the term!
B***n
Exceptional!
D***l
nothing is missing. quality optimal. arrived within terms.
A***r
The seller offers the best value for money, thanks!
M***n
wow thanks. I love what I see very very nice. I believe we do more business. thank you
G***e
Perfect! Came very well packed. Exactly what I wanted. Thanks a lot!
M***w
As I can judge from my experience, the quality of is more than satisfactory
A***a
Thanks to the store! very beautiful and fast delivery! super!
R***l
Good service, nice store and fast delivery. Recommend!
W***m
I’m really glad I managed to get online with such a prompt delivery and on such a low price
I***r
Bags Super! I’m pre-war to my uncle, I’m a 11.11 priishov, I’m 27.11 to my uncle!
D***k
That’s such a cheap ! Glad to find it online
L***a
The best part is free shipping 🙂 Huge thanks to the seller!
R***e
Perfect for carrying cookies.
N***e
true to the picture
A***a
Low cost is something i was searching for quite a long time. this place really made my dream come true
E***h
Excellent , very satisfied.
A***r
just what i was needing. glad i stumbled upon
E***n
New is something that anyonewould buy instantly. I did, and I did it with no hesitation 🙂
K***y
really really awesome. my 2nd purchase here actually
O***k
Great packages. Ideal quality and universal size. The store and I recommend it.
M***y
product is just excellent, spacious and very comfy!
F***a
Amazing quality and fast shipping
A***a
this is really a catch!
M***k
Overall great product!
F***e
This is amazing. I think I will order another one
B***o
Love it . Thank you
A***y
My item arrived safe and sound thank you, I’ve not used them yet, so I cannot comment about how great they are yet. Tried to leave photos but I can’t at this stage.
K***y
Looks like on picture. Thanks!
M***e
It was awesome to get online on such favorable terms
M***h
Everything is fine. Thank you.